Shipping policy
Safe & Thoughtful Delivery for Your Handcrafted Pet Portrait
Honoring the Unique Bond Behind Every Creation
We handle each portrait with attentive care — ensuring its journey to you reflects the significance it holds.
Key Things to Know
🔹 Delivery Timeline = Dispatch Preparation Time + Travel Time
🔹 Estimated dates exclude creative crafting days
🔹 Order Cut-off: 5:00 PM ET (Eastern Time)
Shipping Costs
|
Order Value |
Fee |
|
$50+ |
FREE (US・UK・Canada) |
🕊️ Your tracking details will arrive by email as your portrait begins its journey home.
The Journey Explained
|
Phase |
Duration |
What’s Happening |
|
Dispatch Prep |
1-2 business days |
Protective packaging & shipping handoff |
|
Coming Home |
5-10 business days |
Carrier journey to your doorstep |
Important Notes
🌿 Address Accuracy
• Confirm your shipping address at checkout — it’s your portrait’s destination!
• Need to update? Contact us before crafting completes — addresses cannot change once en route.
🌿 Delivery Support
If your portrait delays beyond estimates:
- Reach out gently
- We’ll trace its path with the carrier
- Work with you toward resolution
Like felting wool fibers, smooth deliveries thrive on clarity + care. These steps help us honor your trust.